MULTI-LOCATION DENTAL CALL ROUTING

Route every dental call to the right location path

DentDesk helps multi-location dental groups route patient calls by office, hours, appointment need, urgency, and approved fallback rules.

Map Call Routing See DSO AI Receptionist

ROUTING RULES

One brand, many local rules

A dental group needs consistent caller experience without forcing every office into the same schedule, provider list, or escalation path.

Location requested

Identify whether the caller needs a specific office, nearest location, or group-level help.

Office hours

Apply local hours, holiday rules, lunch coverage, and after-hours fallback by location.

Appointment type

Route hygiene, emergency, implant, cosmetic, and new-patient requests to the right workflow.

Escalation path

Send urgent or sensitive calls to the correct human contact with caller context.

ROUTING EXAMPLES

The caller should not feel the complexity behind the group

New patient wants the nearest office

Ask ZIP or preferred city, then route to the matching location workflow.

Existing patient calls the wrong location

Identify patient intent and hand off to the correct office with context.

After-hours urgent concern

Apply that location policy and escalate only when triggers match approved rules.

Central call center is backed up

Capture request, classify priority, and queue a staff-ready summary.

CONNECTED WORKFLOWS

Routing is the first layer of a DSO AI receptionist

Use routing with call center overflow, missed-call recovery, and PMS readiness to build the full DSO workflow.

ROUTING REVIEW

Map your location routing rules

Define location paths, fallback rules, and escalation contacts.

FAQ

Questions? We've got answers.

It is the process of sending each caller to the correct office, workflow, staff contact, or booking path based on location, hours, appointment need, and escalation rules.

Yes. DentDesk can ask for the requested location, identify the caller need, apply local rules, and create a handoff or booking path based on approved routing logic.

No. Groups can start with routing and handoff before PMS writeback. PMS readiness becomes more important when direct booking is enabled.

The routing flow should use short questions, approved language, and clear next steps so callers are not bounced between systems.

Yes. Each location can have its own hours, holiday coverage, provider constraints, urgent-call triggers, and fallback contacts.

The workflow should identify the correct office or preferred area, summarize the caller need, and hand off or route without making the patient restart the conversation.