DentDesk
DENTAL GROUP MISSED-CALL RECOVERY
DentDesk helps dental groups find missed demand, follow up quickly, route by location, and report recovery outcomes across the group.
RECOVERY WORKFLOW
For a DSO, missed-call recovery is not just one callback. It shows where call capacity, routing, and location follow-up need attention.
Show which locations, hours, and workflows create missed patient demand.
Use approved callback and SMS paths before the patient books somewhere else.
Send the recovered call to the right office, manager, or booking queue.
Track which offices recover demand and which need routing or staffing changes.
LOCATION REPORTING
Track missed calls by office, source, hour, callback speed, booking status, and reason. Then decide whether the fix is routing, overflow coverage, after-hours coverage, or staffing.
RELATED WORKFLOWS
Use recovery data to decide where call center overflow, location routing, or a DSO pilot should start.
RECOVERY REVIEW
Find where calls leak and how fast they can be recovered.
FAQ
It is a workflow for finding, following up on, and reporting patient calls that were missed across multiple dental locations.
Dental groups need location-level ownership, routing rules, reporting, and expansion decisions across offices.
Yes, when the caller is still interested and the location has approved booking or handoff rules. Otherwise the workflow creates a staff-ready callback.
Track missed calls by location and hour, callback speed, recovered requests, bookings or handoffs, and revenue opportunity.
Follow-up should happen as quickly as the workflow allows, because high-intent callers often contact another office when they cannot reach the first one.
Ownership should be explicit: central team, local office, or hybrid. The report should show location, caller intent, urgency, and next action so ownership is clear.