DentDesk
PMS INTEGRATIONS
No exports. No double bookings. No manual entry. Real-time sync with the three PMS systems used by 90%+ of US dental clinics.
INTEGRATED WITH THE PMS SYSTEMS USED BY 90%+ OF US DENTAL CLINICS
Dentrix 
OpenDental 
Eaglesoft HOW IT WORKS
We establish a secure API connection to your PMS. No software to install. Takes less than 48 hours.
Real-time availability flows both ways. DentDesk reads open slots; booked appointments appear in your PMS instantly.
During a patient call, DentDesk checks availability, offers slots, and creates the appointment — all during the conversation.
DATA FLOW ARCHITECTURE
The call is routed to DentDesk's AI voice system. Audio is processed in real time and discarded. Only the conversation transcript and booking data are retained.
The AI understands the patient's intent, gathers necessary information, and determines the appropriate action.
DentDesk sends a secure API request to your PMS to check real-time availability. Response time: under 3 seconds.
Once the patient confirms a time, DentDesk creates the appointment directly in your PMS via API. Conflict detection ensures no double bookings.
An SMS confirmation is sent to the patient with appointment details. A reminder is scheduled for 24 hours before the appointment.
Henry Schein Dentrix is the most widely used dental PMS in the US, with over 50,000 practices. DentDesk connects via the Dentrix API for real-time scheduling.
Data Flow
Call data → DentDesk AI → Dentrix API → Appointment created → Confirmation SMS
OpenDental is the leading open-source dental PMS, used by over 30,000 practices. DentDesk integrates via the OpenDental REST API for real-time appointment management.
Data Flow
Call data → DentDesk AI → OpenDental API → Appointment created → Confirmation SMS
Eaglesoft by Patterson Dental serves over 25,000 practices. DentDesk integrates with Eaglesoft for real-time booking, patient management, and multi-location scheduling.
Data Flow
Call data → DentDesk AI → Eaglesoft API → Appointment created → Confirmation SMS
WHAT REAL-TIME ACTUALLY MEANS
When a patient says "Tuesday at 2 PM works," the appointment is in your PMS before they hang up. Your staff opens Dentrix the next morning and it's already there — no manual entry, no double booking, no "let me call you back."
HIPAA & SECURITY
DentDesk is designed to be HIPAA-compliant. We offer Business Associate Agreements (BAAs) with all covered entities.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Patient data is never stored in plain text.
All patient data is processed and stored within the United States. We use AWS infrastructure with SOC 2 Type II certification.
Role-based access controls ensure only authorized personnel can access patient data. Multi-factor authentication required for admin access.
Every API call, data access, and booking action is logged with timestamps. Audit logs retained for 7 years.
Conversation transcripts are automatically deleted after 90 days. All patient data can be permanently deleted within 48 hours on request.
WHAT IF...
DentDesk detects API failures immediately and switches to fallback mode. Calls are still answered and appointments are queued for manual entry. No calls are lost.
DentDesk checks availability in real time before offering any slot. Conflict detection runs at the API level — double bookings are technically impossible.
DentDesk is cloud-based and operates independently of your clinic's internet. Your clinic's internet outage has zero impact on call answering or booking.
Patients can call back and the AI will handle cancellations and rescheduling directly in your PMS. All in real time.
FROM SETUP TO LIVE
Connected to Dr. Chen's Dentrix instance via API. Verified data access and confirmed schedule sync. No software installed on their servers.
Real-time schedule sync verified across all three dentists. Conflict detection tested and confirmed working.
Call forwarding configured. AI scripts customized: office hours, insurance accepted, emergency protocols, and on-call dentist contact.
15 simulated patient calls covering routine appointments, emergencies, and rescheduling. All bookings appeared correctly in Dentrix.
Within the first week: 47 after-hours calls answered, 32 appointments booked automatically. Zero disruption to front desk workflow.
First month: 127 calls answered, 89 appointments booked, $18,400 in recovered revenue
Dr. Chen's clinic recovered the cost of DentDesk in the first week.
SETUP TIMELINE
We handle everything. Your staff doesn't need technical training.
READY TO CONNECT?
Your PMS is already running. DentDesk simply connects to it — no changes, no disruption, no new software.
Works with Dentrix, OpenDental, and Eaglesoft
FAQ
Yes. DentDesk connects to Henry Schein Dentrix via full API integration, providing real-time schedule sync, patient record creation, and conflict detection to prevent double bookings.
DentDesk integrates directly via the OpenDental REST API, enabling immediate slot visibility, real-time appointment creation, and provider-specific scheduling. Supports both Cloud and on-premise installations.
Yes. DentDesk seamlessly syncs with Eaglesoft by Patterson, supporting real-time booking, double-booking prevention, and multi-chair/multi-provider scheduling.
Most clinics are fully integrated and live within 7 days. The API connection is typically established in the first 48 hours. We handle the entire setup.
No. DentDesk checks real-time availability in your PMS during the call and includes conflict detection. If a slot is already taken, it won't be offered. Zero double bookings.
DentDesk is designed to be HIPAA-compliant and offers Business Associate Agreements (BAAs). All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
DentDesk detects API failures immediately and switches to fallback mode. Calls are still answered and appointments are queued for manual entry. You receive instant notification via SMS and email.